bmi, the leading airline operating out of UK and Kale Consultants Limited today announced a co-creation initiative to jointly develop a financial decision support system for airlines taking the 2 year bmi-Kale association to the next strategic level.

In the wake of turbulent times in the airline industry with burgeoning fuel costs eating up almost 40% of operating costs for some carriers, this initiative is a step in the right direction for the industry. Airlines are seeking innovative methods to reduce operating costs by improving efficiencies in other internal areas of the business.The announcement was made in Mumbai on the occasion of the second anniversary celebrations marking the 2-year bmi-Kale partnership. Robert Palmer, Chief Financial Officer, bmi said “This new co-creation initiative is the ideal way forward in our relationship with Kale. This initiative is very valuable to us as it will provide us with better information to improve business performance and reduce costs, which is essential in the current environment.”

Ms. Neela Bhattacherjee, Head – Airlines SBU, Kale Consultants Ltd, said “Our relationship with bmi is an ideal case study for the airline industry to formulate innovative and win-win value propositions to improve internal efficiencies. A major way to reduce costs and complexities for airlines today is partnering with service providers with domain expertise to optimize their entire value chain and end to end business processes to reduce costs.”

“Platform based BPO services has been recognized as the next wave in the Indian outsourcing industry, which can also help airlines to improve their costs efficiencies by nearly 30%”, added Neela.

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