Hyderabad-based Enterprise Agility Company Intense Technologies (BSE: INTENSETECH), today announced that it has won the MTN Irancell Customer Communication Management project. MTN Irancell (Teheran) will be using the Intense iECCM (intelligent Enterprise Customer Communication Management) Framework to substantially reduce its customer communication costs, build its brand image and enhance its customer intimacy levels.

The iECCM Framework is an integrated, intelligent Enterprise Customer Communication Management offering that enables enterprises to strategically manage Customer Communication. It deploys Intense Bill Formatter, Intense Output Manager, Intense EBPP and Intense Self-care and is proven to operationally and strategically eliminate cost islands, enhance productivity and improve customer satisfaction levels.

Making this announcement Raghav Sahgal, CEO of Intense Technologies, said “We are very excited at being selected by MTN Irancell and see this key project as a validation of the iECCM Framework’s technology edge and excellent value proposition across the Telecom vertical. Going forward, we hope to expand our relationship with the MTN Group, an established market leader in the African Telecom space.”

Intense enjoys market leadership across the Telecom vertical in India and has a significant global Telecom clientele. This client acquisition will help Intense consolidate its position as the most preferred provider of intelligent Enterprise Customer Communication Management solutions to Telecom companies.

Mr. Abdul Ismail, Chief Information Officer of MTN Irancell said, “MTN Irancell was scouting for a solution that can bring profitable transformation in operational efficiency and perfect the Bill delivery process. The Intense iECCM Framework has done that effortlessly and we are very pleased to have chosen this solution.”

MTN Irancell is a joint venture between the Iran Electronic Development Company (IEDC) and MTN International (Mauritius) Limited.

Sourced From: EnRight Media Relations

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