HCL Technologies Ltd., India’s leading global IT Services Provider, has been ranked #1 Infrastructure Service Provider in the world by the Global Services 100 Survey conducted by Global Services magazine in association with Neo IT, a leading global outsourcing advisory firm.

HCL Technologies took the spot in this survey; ahead of global majors a trend which it has consistently followed having recently taken the top slot in another globally respected survey by Brown & Wilson group where of the 276 qualified global vendors who qualified HCL was ranked No.1.

The Global Services 100 survey ascribed HCL’s leadership in the Infrastructure services space to it being one of the early providers of RIM as a service offering. “Having started off with offering a co-sourcing type of engagement years back, HCL continues its leadership position in RIM with a bevy of customers that include Fortune 500 and Global 2000 companies”, the report reads.

The survey enlists the Top 100 global IT and BPO service providers covering a range of services including IT application services, infrastructure, FAO, HRO and contact centers. The top 100 list and the ranks in the 10 categories are based on scientific methodology, starting with the responses being clubbed under four broad buckets: size (revenue, employee strength, geographies covered, etc.); customers (customer base, testimonials and references, average contract size, etc.); skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and others (attrition, training etc). A weighted scoring scheme, designed by a panel of Global Services’ and neoIT’s practice experts was used to rate each question.

Commenting on the company’s top rankings in the survey, Anant Gupta, President, HCL Technologies Infrastructure Services Division (HCLT ISD) said, “HCL’s unique delivery model and expertise in the IT Infrastructure Management Services space has provided Transformational benefits to many Global/Fortune companies across the world in the form of assessable savings and returns on their IT investment. We have constantly innovated and pioneered new propositions and delivery frameworks like Remote Infrastructure Management (RIM); Business Ready Infrastructure (BRI)/SaaS from Offshore; Enterprise Management Tools through a utility model; Integrated Operations and Management Services (IOMS) and the Glocal model of Service Delivery (based on the “Think Global and Act Local” approach with an ecosystem of local and global partners). Needless to say, these are delivered with a sharp focus on value and customer satisfaction and have consistently provided returns beyond mere cost savings to our clients. It is this guarantee of an innovation and value lifecycle blended with ‘risk-free transitions’ which has generated confidence amongst many Fortune/Global 1000 enterprises to make us their preferred IT Infrastructure vendors over our competitors and edged us to the top spot in our space.

Our No. 1 position in this survey is an endorsement of HCL’s continued focus on differentiating with new paradigms for delivery of IT Infrastructure Services. Our distinct focus on transformation is witnessing a lot of traction among customers, which is also reflected in the sheer size and scope of the recent engagements we’ve won and the many accolades we have received from the industry”.

HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing model of engagement, which has added substantial value to customers including 70 + Fortune 500 and Global 2000 enterprises. HCL created a new uncontested market space which today has become a leading trend. HCL is widely acknowledged as a pioneer and a leader in global delivery of infrastructure management. The company was cited as a leader in Global IT Infrastructure Outsourcing in an independent vendor evaluation study by Forrester Wave TM, Q2, 2007 and No.1 ‘Specialty Offshore Infrastructure Services Provider’ by NeoIT and ‘Managing Offshore’ magazine. HCL has also been ranked as the World No. 1 in Infrastructure Outsourcing Vendor by Brown-Wilson Group for the Black Book of Outsourcing, 2007.

Sourced From: Genesis Burson-Marsteller

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