Spanco BPO Ventures Ltd, the BPO division of Spanco Telesystems today announced their partnership with MRS Associates Inc. a USD 32 million revenue debt collections agency. The partnership is expected to achieve revenue of over USD 100 mn in the next 2 years. Spanco Respondez would provide back office and contact centre services from its centres in Mumbai and Gurgaon as it grows its capacity to 2000 seats in 18 months. It will cater to MRS’ significant client base of Fortune 500 companies in the Credit Card & Auto loan segment present in both 1st and 3rd party collections. The cross investments will eventually result in Spanco owning 20% in MRS Associates Inc. and MRS will own 20% in Respondez, Spanco’s International BPO arm.

“Debt collection represents a growing business for outsourcing companies. The partnership with MRS Associates gives us a major footprint in the U.S outsourcing market, said Kapil Puri, Chairman, Spanco Telesystems. “This also adds a strategic strength to our Global BPO growth plans with MRS’ blue chip clientele base and domain expertise in the fast growing 31 billion dollar U.S collections industry”, he added

According to Jeff Freedman Co-Founder and CEO of MRS Associates, “We are excited about partnering Spanco Respondez, there is a growing demand for cost efficient and high ramp up destinations like India and in Respondez we have found the right partner. The partnership will also help us leverage and replicate Respondez’ International expertise in Contact Center & BPO space onshore in the U.S. This will help us to jointly emerge as a vendor of choice in U.S outsourcing space.”

With this partnership, Spanco has joined leading edge players in the global BPO and outsourcing services market. It now has the capability to offer global delivery from several geographically distributed locations through world-class technology, infrastructure and domain expertise in the Debt Collections space as well.

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